FAQ’s

1. How much is the deposit, and is it refundable?

The security deposit is equal to 100% of your total rental price. It is fully refundable as long as the dress is returned on time, in good condition, and on the original hanger provided.

2. Can I pay a partial deposit to secure my booking?

No. Warbie Rentals does not accept partial deposits. A gown reservation is only confirmed once full payment of the refundable deposit has been received and cleared in our account.

3. How long is my invoice valid?

Invoices are valid for five (5) days from the date of issue. If payment is not received in full within this period, your booking will automatically be cancelled and the gown released to the next interested client.

4. How do I make payment?

Payments may be made via EFT (electronic funds transfer) or via the secure payment portal on our website. Please use your invoice number as the payment reference and send your proof of payment (POP) to the rentals team for EFT payments. If payment is made through the website, you agree to using the payment service provider shown on the website. Any eligible refunds for website payments will be processed through the website payment portal and returned via the same payment method.

5. When will my booking be confirmed?

Your booking will only be confirmed once the full deposit and rental amount have been paid and the payment reflects in Warbie’s account.

6. Can someone else collect my dress for me?

Yes, a family member or friend may collect your gown, but you remain fully responsible for the booking. Please ensure that all outstanding payments have been made and that your representative provides proof of payment before the gown can be released.

7. When can I collect my gown?

Dresses can be collected up to one (1) day before your event. Early collection before that day may incur an additional daily early collection fee.

8. When must I return my gown?

All gowns must be returned by 12:00 pm (midday) on the next weekday following your event. Late returns will incur a daily penalty fee of R200, which will be deducted from your deposit.

9. What happens if I return the dress late?

If the dress is returned after the agreed time, a late return fee of R200 per day will apply. Repeated or extended delays may result in forfeiture of your entire deposit.

10. What if I lose or damage the hanger?

The dress must be returned on the same hanger it was collected with. If the hanger is missing or replaced, R100 will be deducted from your deposit.

11. Can I alter the gown to fit me better?

No. Clients may not alter or adjust any gown themselves. Warbie offers in-house alteration services for a fee of R500 per alteration, which must be arranged and approved in advance.

12. Does the rental fee include dry cleaning?

Yes. A standard dry-clean is included in your rental price. Dresses must be returned unwashed.

13. What if the dress has excessive stains or damage?

If the dress is returned with heavy stains, odours, or damage requiring outsourced cleaning or repairs, the additional costs will be deducted from your deposit. If the gown cannot be repaired, you will be charged the full retail replacement value.

14. What counts as “normal wear and tear”?

Minor creasing or small, non-permanent marks are considered normal. Tears, holes, missing embellishments, broken zippers, or permanent stains are not considered normal and will result in repair or replacement charges.

15. What if I collect my gown early before the cleaning period is complete?

Clients acknowledge that all gowns require one (1) full business day for cleaning and repairs before collection. If you choose to collect your gown earlier, Warbie cannot be held responsible for any minor marks or wear from the previous rental.

16. What if my event date falls on the cleaning or repair day?

If the mandatory one-day cleaning period coincides with your event date, Warbie reserves the right to refuse the rental. Our team will help you select an alternative gown whenever possible.

17. What happens if the gown I booked gets damaged before my event?

While every effort is made to maintain gowns in excellent condition, if a gown becomes damaged or unavailable before your event, Warbie will offer you an alternative gown of equal or lesser value. Refunds are not guaranteed in this situation.

18. What if I damage or lose the gown?

If the gown is damaged beyond repair or lost, you will be responsible for the full replacement value. The amount will be deducted from your deposit, and if necessary, the balance will be invoiced to you.

19. How and when will my deposit be refunded?

Deposit refunds are processed by our banking team every Thursday. Depending on your bank, the funds may take between one (1) and seven (7) business days to reflect.

20. Will I receive proof of payment for my refund?

Due to the high volume of payments processed, individual proof of payment cannot be sent. Please monitor your bank account for the refund. If it has not appeared after seven business days, contact our team for assistance.

21. What if I cancel my consultation?

Consultations must be cancelled or rescheduled at least 24 hours in advance. If you cancel late, fail to attend, or arrive more than 20 minutes late, the full R250 consultation fee will still apply.

22. Are consultation fees refundable or transferable?

No. Consultation fees are non-refundable and non-transferable.

23. Does my consultation fee count toward my rental?

No. The consultation fee is separate from the rental fee and is not credited toward the cost of the gown.

24. Can Warbie refuse my booking?

Yes. Warbie reserves the right to refuse or cancel any booking if it conflicts with cleaning schedules, quality standards, or payment timelines. Clients will be notified and offered alternative options where possible.

25. Am I allowed to post photos wearing the rented gown?

Absolutely! You’re welcome to share your photos on social media. Please tag @WarbieCouture when posting — we love to see our gowns at your events.

26. Can Warbie use my photos for marketing?

By renting a gown, you give Warbie permission to use images or content featuring your rented gown for promotional purposes. This may include social media, the Warbie website, brochures, lookbooks, flyers, and other marketing materials.

27. Who is responsible for the gown after collection?

Once the gown leaves Warbie’s premises, you are fully responsible for it. Warbie is not liable for damage, loss, or accidents occurring after collection.

28. What if I need to change my event date or postpone?

If your event date changes, Warbie will hold your invoice for up to one (1) month. After that period, a new quotation will be required. No refunds or credit will be issued for cancellations or postponements beyond that time.

29. Can I receive a refund if I change my mind about renting?

No. All rental deposits and payments are non-refundable once your booking is confirmed.

30. What happens if I breach any of the Terms & Conditions?

Any breach of the Terms & Conditions may result in partial or full forfeiture of your deposit, refusal of future rentals, or the billing of replacement costs for damaged or lost garments.

31. How do I confirm that I agree to these Terms & Conditions?

Payment of your rental invoice and deposit automatically confirms your full acceptance and understanding of all Warbie Rentals Terms & Conditions.